About the Role
Manager, IT Operations
You've been on a help desk long enough to know the hard part isn’t the tech. It’s that moment when an analyst is running on fumes on a Friday afternoon. It’s the escalation nobody flagged until it was too late, and the SLA you're watching slip in real time while you try to hold five things together at once. You've been there and lived that reality. You’ve also figured out how to get through it without los