Analytics Lead, Safety & Customer Care

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction.  If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and