Customer Service Operations Manager

i. 职位概述 / Job Summary

客户服务运营经理负责管理客户服务部门的日常运营，并确保始终如一地提供卓越的客户服务。在此职位上，经理负责监控员工效率和服务质量，并识别客户服务问题的趋势。该职位的关键工作是为所有下属提供指导和支持，并及时、有效地处理客户投诉及升级事件。 The Customer Service Operations Manager encompasses the responsibility of managing the daily operations of the Customer Service department and ensuring the consistent delivery of exceptional customer service. In this capacity, the manager is tasked with monitoring both staff productivity and service q